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Inna Kerzman April 23, 2018
Should You Talk to Your Customers

Should You Talk to Your Customers

Should You Talk to Your Customers? Yes! But to get real insight, you must know how. If you are in the business of making products, here is a scenario you could…

Inna Kerzman April 19, 2018
A Chat With Gil Sadis from Lemonade About Making Customer-Centered Products

A Chat With Gil Sadis from Lemonade About Making Customer-Centered Products

A Chat With Gil Sadis from Lemonade About Making Customer-Centered Products Did you ever have such a bad experience with a service you decided to never use it again?…

Inna Kerzman April 14, 2018
Design for Retention

Design for Retention

Because Life's Too Short to Put up with Bad Experiences. Let’s talk about retention. How do we, as product makers or service providers, keep our customers coming…

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